Retail organizations almost always operate with multiple objectives. Maintaining operating margins, raising brand recognition and awareness, ensuring product availability, and ensuring customer satisfaction and loyalty are among those objectives. However, in the aftermath of the COVID-19 pandemic, business leaders in retail organizations have had to adapt to a new marketplace where supply chain shortages impact product availability, demand for contactless shopping is on the rise, and expectations for product delivery times and service quality are higher than ever before.
CX Agility in Retail: Maximizing Customer Loyalty & Spend
Released:
Feb 08, 2023
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Length:
8 pages
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Language:
English
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Resource:
Whitepaper
Download
for free
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