Drawing together some of the most cutting-edge insights from The Hive community, with a sprinkle of benchmarking and a healthy dose of practical tips.
Clienteling drives 70% higher order frequency and 18% AOV increases – but only when done right.
WhatsApp converts at 9% while email languishes at 1.5%, yet most retailers still rely on the wrong channels. Produced with our friends at Endear, this Hive Mind guide will enable you to manage the fine line between personalisation that drives loyalty and over-communication that erodes trust.
Download our brand new Hive Mind guide, for:
- Proven strategies from Retail Hive Members successfully executing clienteling
- A clear framework to avoid the pitfalls that erode customer trust
- Actionable building blocks for unified, omnichannel clienteling
- Attribution best practices to motivate associates and ensure fairness
