The use of artificial intelligence (AI) in customer service has increased significantly in recent years. Although the global epidemic was a significant trigger, it did nothing more than intensify an already-established pattern.
Leverage AI to provide superior customer service. According to McKinsey's assessment on the state of AI in 2022, keep ahead of the curve by utilizing digital channels to support over 95% of service contacts. AI adoption is on the rise, especially in the area of service operations optimization.
An Introduction to AI in Customer Service
Released:
Feb 12, 2024
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Length:
12 pages
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Language:
English
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Resource:
Whitepaper
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