Epicor defines a new strategic direction for customer service

Released: Sep 24, 2024 |

Language: English |

Resource: Case Study

In this business transformation story by IDC, see how ServiceNow provided Epicor with a platform which thanks to automation, self-service, process standardization, KPI centralization, and customer information consolidation, enables the organization to refine and streamline its processes. Customers are empowered to learn independently and get answers to standard questions fast. Employees focus on more complex customer inquiries, rather than on mundane, often trivial tasks. As a result, the company boosts efficiency and productivity while also improving customer and employee satisfaction.

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