Contrary to popular belief, customer service isn’t a one-time thing. It’s not a box to be checked, or an item to shelve upon completion. At least it shouldn’t be. Where before businesses could hold customers hostage due to limited options, everything as a service has turned things upside down through a proliferation of choice.
With competition at an all-time high and economic uncertainty causing both consumers and businesses to be more mindful of every penny spent, at Coveo we believe that service is a prime opportunity for enterprise differentiation.
Many business leaders are beginning to view the contact center, and customer service overall, as a key lever to drive business growth. This is reflected in this Coveo-sponsored report on the state of customer service.
Download now to find out more.
